Introduction
Fabricata Cut aims to operate a secure and supportable SaaS platform for steel cut-to-size workflows. Security is a shared responsibility between Fabricata Cut, service providers, workspace owners, and users.
Security Overview
Security measures may include authentication, password hashing, access control, role restrictions, CSRF protection, upload validation, audit records, secure configuration, logging, and provider-level infrastructure controls.
Customer Account Security
Customers must use strong passwords, keep credentials private, use appropriate roles, remove users who no longer need access, and report suspicious account activity promptly.
Password and Access Responsibility
Workspace owners are responsible for who they invite and what access those users receive. Users should not share passwords or reuse compromised credentials.
Hosting and Infrastructure
Fabricata Cut may rely on third-party hosting, database, storage, deployment, email, payment, analytics, and support providers. Provider security controls form part of the operational environment.
Backups and Data Retention
Backups and retention may depend on the configured hosting, database, and storage providers. No fixed backup schedule or recovery point is promised unless expressly agreed in writing.
Access Control
The application uses role-based access patterns for workspace and operational functions. Customers should review user access regularly and ensure users have suitable permissions for their work.
Support Access to Customer Data
Support or administrative personnel may access customer data only where needed to troubleshoot, provide support, verify billing, investigate security issues, or comply with legal obligations.
Vulnerability Reporting
Security concerns or suspected vulnerabilities should be reported through the legal or support contact listed in the Legal Notice with enough detail to reproduce or assess the issue.
Breach Response
If Fabricata Cut becomes aware of a security incident affecting personal information or customer data, it will investigate and take appropriate steps, which may include notifying affected parties and regulators where required.
Support Channels
Support may be provided through the contact page, email, or other channels published by Fabricata Cut. The business owner should confirm official support channels before final legal publication.
Support Hours
No 24/7 support promise is made unless separately agreed in writing. The business owner should confirm intended support hours for production customers.
What Support Includes
Support may include account assistance, billing questions, bug reports, workflow guidance, issue investigation, and product questions within the intended use of Fabricata Cut.
What Support Excludes
Support does not include engineering sign-off, fabrication approval, drawing checking, material certification, workshop supervision, customer contract advice, tax advice, legal advice, or guaranteed production outcomes.
Planned Maintenance
Maintenance may be performed to improve security, reliability, features, databases, integrations, or infrastructure. Reasonable efforts will be made to reduce disruption.
Service Interruptions
Service interruptions may occur because of maintenance, provider outages, network failures, errors, security events, or other circumstances. No fixed uptime percentage is promised unless separately agreed in writing.
Contact Details
Support and security contact details are listed in the Legal Notice.