Introduction
Fabricata Cut respects privacy and aims to process personal information transparently, securely, and only for appropriate business and service purposes. This notice should be read with the Terms of Use and related policies.
Responsible Party Details
The responsible party details are listed in the Legal Notice. Formal registration, tax, address, or telephone details that are not shown publicly may be made available on formal invoice or written request.
What Personal Information Is Collected
Fabricata Cut may collect personal information directly from users, workspace owners, support messages, billing workflows, uploaded files, and normal technical use of the website or application.
Account Information
Account information may include names, surnames, email addresses, passwords in hashed form, roles, login status, workspace membership, and account activity records.
Company and Customer Information
Company details may include company names, registration numbers, VAT numbers, customer references, contact details, and project-related business information entered by users.
Billing and Payment Information
Billing information may include selected plan, billing cycle, invoice records, payment status, payment references, proof-of-payment records under manual EFT billing, and payment-provider references where online payments are used.
Support Communication
Support information may include contact form messages, bug reports, email correspondence, screenshots, uploaded attachments, user identifiers, and notes needed to resolve a support request.
Uploaded Project and Material Data
Workspace data may include project names, client references, cut lengths, quantities, stock records, material grades, heat numbers, certificate numbers, offcuts, warehouse locations, cutting mistakes, labels, and generated reports. Users should avoid uploading unnecessary personal information into operational fields or files.
Usage and Technical Data
Technical data may include IP-derived request metadata, browser details, session data, security logs, performance information, route usage, error details, and information needed to maintain and secure the service.
Why Information Is Processed
Information is processed to provide the platform, authenticate users, manage subscriptions, enforce usage limits, generate exports, support traceability workflows, send service messages, investigate errors, maintain security, comply with law, and improve reliability.
Legal Basis and Purpose of Processing
Processing may be necessary to perform a contract, take pre-contractual steps, comply with legal duties, protect legitimate business and security interests, respond to user requests, or obtain consent where required.
Hosting, Database, Email, Analytics, Support and Payment Providers
The service may use cloud hosting, managed databases, file storage, email delivery, error logging, analytics, support tools, and payment providers. Provider details may change as the product develops.
Cross-Border Processing
Some providers may process or store information outside South Africa. Where this applies, Fabricata Cut should take reasonable steps to use providers with appropriate safeguards and contractual commitments.
Security Safeguards
Fabricata Cut uses measures such as access controls, password hashing, route protection, upload validation, transport security, audit logs, and operational controls. No online service can guarantee absolute security.
Data Retention
Information is retained for as long as needed to provide the service, support legal and accounting requirements, resolve disputes, maintain security, enforce policies, and preserve operational records. Retention periods should be reviewed by the business owner and legal advisor.
User Rights Under POPIA
Data subjects may have rights to request access, correction, deletion, objection, restriction, or information about processing, subject to applicable law and legitimate business or legal retention requirements.
Access, Correction, Deletion and Objection Requests
Requests should be sent to the Information Officer details listed in the Legal Notice. Fabricata Cut may need to verify identity before processing a request.
Information Officer Details
Information Officer wording and privacy request routing are listed in the Legal Notice and PAIA / POPIA Manual. Requests can be sent through the published privacy contact or Contact page.
Security Breach Communication
If Fabricata Cut reasonably believes that personal information has been accessed or acquired by an unauthorised person, it will take appropriate steps under POPIA, which may include notifying affected parties and the Information Regulator where required.
Changes to This Policy
This policy may be updated as the service, providers, legal requirements, or operational practices change. The latest version will be posted with a last-updated date.
Contact Details
Privacy questions can be sent to the Information Officer or legal contact listed in the Legal Notice.